Help with your voyage
Age range or an unsuitable ad
In the app, open Help & privacy → Privacy → Age range to correct your range. You can play without providing it. To report an ad, email the contact below with roughly when it appeared and what it showed. You do not need to send a birth date or private screenshots.
How do I plan a route?
Start at the boat. Tap or drag through adjacent points, horizontally or vertically. Visit every lighthouse and finish at the harbor within the step limit. A point can be visited only once.
How do tide buoys and locks work?
Enter a buoy to switch the tide across the whole chart. Locks check the tide before entry. A lock on a buoy must be open before you can enter and switch the tide. Undo restores the earlier tide.
How do I update through Google Play?
Use Update for Lightway in Google Play. Keep the app installed to retain your current journey. Export progress first if you want a separate backup. An export does not replace the normal Play update.
How do I move my progress?
- In the old compatible installation, open Help & privacy → Move progress → Export progress.
- Choose a local folder, such as Downloads, and keep the resulting file.
- In the new installation, choose the file under Move progress, read the summary and confirm.
- Check Continue and your opened help before removing an installation.
A changed signing key may require a separate installation step. An exported file does not authorize removing the old app. If the file is incompatible or damaged, the existing journey is kept; compatible parts are checked individually.
Do I need to watch ads?
The campaign, attempts and text hints are free. Occasional interstitial ads may appear after saved later campaign victories; they do not unlock help. Tutorial, the first five campaign charts, practice and bonus charts have no interstitial ads. An unavailable ad is skipped, with no late display over the next chart; returning to the app or closing a rewarded ad does not itself trigger one. New route sections or a full solution may offer a voluntary rewarded ad in the ad-supported edition. Already opened help stays free. If an ad is unavailable, choose the clearly labelled free-help option. An ad closed before earning its reward does not unlock help. Earlier ad-free editions have all help free; help already opened there remains available after an update.
How can I reduce motion or repeat the tutorial?
Open Settings to change Reduced motion, Music or Sound effects. Open Help & privacy to replay the Tutorial. These choices do not reset your journey.
Lightway support and privacy contact
Legal publisher: Southwind AB.
For a bug report, include the app version, device model and what happened. Keep the description free of puzzle solutions if you want spoiler-free assistance. Do not send account credentials. Share a progress file only if it is relevant and you choose to do so.